About Platinum Roofing Ottawa
What to expect when you hire Platinum Roofing - Your Ottawa Roofing Company
1 EstimateWe don't believe in guesswork. Our quotes are thorough, not just rough estimates. We want you to know exactly what you'll be getting so there are no unexpected surprises. We accurately measure your Ottawa roof and inspect it for issues that may affect the cost, like rotting, decking or problems with ventilation or flashing. The completed quote provides specifications and prices for all elements of your Ottawa roofing system: roof deck, ventilation, eave protection, flashing, underlayment and shingles.
2 SchedulingRoofing is a highly weather dependent industry, so we can't absolutely guarantee an installation date however, we never overbook our Ottawa roofing jobs so it's rare that the weather will change the roof installation date by more than a week. We will notify you if we need to reschedule, and we always call the day before your scheduled installation to remind you and make sure you're prepared.
3 PreparationYour roofing materials and bin will be delivered by our suppliers. We will notify you when the bin is scheduled to arrive so you can ensure proper access. Your Project Manager will call you the day before your scheduled installation to confirm when your Ottawa roofing crew will arrive and to advise you if there are other issues you need to be aware of.
4 InstallationA foreman will advise you when your Ottawa roofing crew arrives to start your roof installation. If you're not home, that's okay. We know what to do! There are many preparations for a quality installation and some of the most important are making sure your house and property are protected from damage.
We refuse to use sub-contractors to do your roofing. We believe that when you hire us to do your roofing, that's exactly what you deserve. We only use our own certified installers to ensure the work meets our high standards and that everyone on the job is accountable for their work.
5 InspectionNo Platinum Roof is complete until it has passed final inspection by a senior roofing technician. Covering over 50 crucial requirements of a quality installation, the inspection also includes many points assessing the quality of the cleanup. We ensure there is no mess left behind and no damage to your property.
Although any quality deficiencies are corrected before we consider the job complete, our employees earn a bonus if the roof installation passes the quality inspection the first time, a great incentive for top-notch work.
6 WarrantyIn addition to the shingle manufacturer's warranty we protect you with a 10 year workmanship warranty.
7 PaymentWe may ask for a small deposit to secure the job. This deposit is 100% refundable if something comes up and you are not able to proceed and complete your roofing job. The remaining amount is due after your new roof system has been installed, inspected and you are 100% satisfied. For your convenience we accept: cheques, cash, Visa, MasterCard, and email money transfer.
8 FeedbackWe constantly seek improvement in every step of our roof installation process – from first contact to job completion – and your comments let us know how we're doing. You will receive a client feedback form so you can tell us about your experience and help us in our quest for perfection.
Ottawa Roofing Company Feedback forms can be found here...